Many items are handmade to order, we do not mass produce any of our stock items. If the piece is not available at the time of your order, our team will make your special piece to order within 3-4 weeks. Our online team will be in contact with you within 24 hours to update you on the status of you order if this is the case.
Once the order is placed you will an email confirmation from our online consultant and they will also provide tracking number to give you tractability once the jewellery has been dispatched from Garrett Ray Jewellery.
DELIVERIES WITHIN AUSTRALIA
Free Shipping [2-4 working days from date item is in stock]
Premium Express Delivery [2-4 working days from date item is in stock]: $15.00
International Shipping – (timing depends on the country) Auspost $50
International deliveries may be subject to Customs Duties and Import Taxes depending on your location.
Any additional charges or fees for customs clearance must be covered by you. We have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.
For the latest information on customs duties and import taxes, please visit the customs website relevant for your country.
It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above.