Cancellation of Orders
As we endeavour to ship purchases as soon as possible after an order is received, we will only accept a cancellation by you if we receive written notice of your intention to cancel before the items have been dispatched or made to order. Once your order has been dispatched we are unable to cancel your order and you must then follow our returns procedure and return the goods in new and unused condition to receive a refund for the sale amount.
It is our intention to deliver quality jewellery however we understand that occasionally the goods may not meet your expectations. If you wish to return or exchange an item, please familiarise yourself with our Return Policy below; Before your purchase is shipped to you, we personally inspect your items to ensure they are in perfect condition. Your purchase is then carefully packaged to ensure it arrives in the same condition. In the event that your purchase arrives in a damaged or less than perfect condition, please notify us immediately so we can address the issue.
You must notify us of your intention to return any item within 7 days of delivery. Purchases may be considered for a refund if the item is different to how it was illustrated on the website. This is providing the item has not been worn or damaged in any way. Items must be returned in their original condition with packaging for a refund to be considered. Once the returned goods have been checked over, we will contact you to notify and action.
Please note we do not cover return postage, except in the case of goods being faulty or if a product has been wrongly described. In the event an item needs to be returned due to a manufacturing fault, we will provide you with a shipping label and cover the costs for the return. Once we receive the item, we will inspect it to consider your return reasons.